The platform bandwagon is here to stay

As an organization, we have been in the managed services business (infrastructure, applications, cloud, networks, datacenters, security, and end user experience) for over three decades. People have always been at the heart of the tools and processes we use to deliver the services. The actual work has always been executed by humans.

We cannot use the normal definition of “platform” here. These platforms don’t just automate repetitive tasks for humans — they are built by rethinking the complete operations so everything across the value chain is automated. All the work is executed by code. Humans support the automation. It is a different ball game.

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